Critical National Infrastructure Hub
We provide interventions designed to enhance operational efficiency amidst the inherent complexities of risk mitigation in High Reliability Organisations (HROs)
Red Flags (Identifying Problems Early) – increasing communication skills to extract critical information and ensure messaging is clear and has been understood.
Learning from mistakes – avoiding the barrier to proactivity that comes with feeling that every near-miss, or identified error is an indication that something is wrong with the system rather than a proof that it is working.
Embracing the Grey Zones – understanding that it may not be possible to find simple explanations for complex problems and building capacity to dig deep to find root causes.
Big Picture Thinking – building accountability and a feeling of responsibility in the entire Team through constant awareness of the "big picture" and current state of systems. This is often achieved by empowering frontline staff who are closest to the work and ‘Walking the Field’ to discover what they can tell you.
Visit CNI Hub
M Global – specialism within the Critical National Infrastructure.
13 sectors are recognised by the Centre for the Protection of National Infrastructure (CPNI) as specifically at risk.
We provide services to government organisations and corporations within every one of these sectors – except Space and we’re open to suggestions.
Courses that reduce human risk - for High Reliability Organisations within the Critical National Infrastructure.
Our offering was born from a request from Kent Police to provide a series of psychologically accurate representations of stress behaviours and mental health conditions for officer training. What we developed was exercise equipment that was calibratable, capable of accurate re-set and repeat and gave officers a unique chance to practice skills in de-escalation in a safe but realistically impactful learning environment.
The market then dictated the broad spectrum of offerings which we now provide – from cyber risk reduction, through penetration testing to large scale crowd behaviour studies for the National Counter Terrorism Security Office.
Discover how experiential behavioural training reduces your risk
- Impactful, durable behaviour change to increase your people’s capacity and efficiency.
- Bonding teams via challenging, experiential group interventions.
- Culture Shift - organisation-wide alignment shifts responsibility for risk reduction.